Be a part of our team

We’re a fast-growing Australian education technology company that is building a global web app for K-12 schools worldwide. Our product, Schoolbox, is a self or cloud-hosted community portal, intranet and learning management system that is now being sold in four countries.

At Alaress Pty. Ltd., we know that life isn’t all work and no play. Our company culture focuses on collaboration and teamwork above all else! Our team shares a common vision: to create amazing software that has a positive impact on children, education and schools around the world. Though the company is rapidly expanding, we still maintain a startup culture and outlook. Join our team and be a party of this unique community!

About the Role

The position of Technical Support is customer focussed both internally and externally and has responsibilities associated with the effective provisioning, installation/configuration, integration, validation, operation, and maintenance of systems hardware and software and related infrastructure.

The role encompasses phone and email technical support for our customers using our software, preparation of professional documentation, client account management, database administration, computer networking, IT troubleshooting, systems administration and other duties relevant to performing these tasks.

To be successful in this position the Technical Support needs to work effectively and be part of a skilled, dedicated and close-knit Customer Success and Support Team who are providing high levels of customer support to both inbound and outbound support requests, as well as community forum discussions, all surrounding use of our educational school software.

The prime purpose of the role is to maintain a high level of customer satisfaction by ensuring that system hardware, operating systems, software systems, and related procedures adhere to Schoolbox’s’ policies and procedures, enabling staff, customers and partners.

About you

We are looking for a self-motivated, proactive, team oriented person, who is ready to learn and eager to excel, while being focussed on overall team success.

Essential Skills

  • Experience providing technical support over email and phone
  • A working knowledge of a ticketing system, e.g. Zendesk
  • Outstanding verbal and written
  • communication skills
  • Problem handling and resolving skills
  • Good organisational skills and the ability to quickly learn new systems and products
  • Proven experience with Linux system administration
  • Knowledge and experience with MySQL, PHP, Webservers (Apache or Nginx)
  • Working knowledge of networking and network troubleshooting
  • Experience providing technical support over email and phone

Nice to Have

  • Puppet (configuration management)

  • Git (Version control)
  • Experience with AWS administration
  • Education Industry Support/experience

Join a team and company who are supporting each other to reach their full potential. This is your opportunity to be a part of something much bigger. We are forging an Australian tech legacy and need your skills, attitude and hard work to ensure our company is a global success.

To apply please fill the form below.