Be a part of our team We’re a fast-growing Australian education technology company that is building a global web app for K-12 schools worldwide. Our product, Schoolbox, is a self or cloud-hosted community portal, intranet and learning management system that is now being sold in four countries. At Alaress Pty. Ltd., we know that life isn’t all work and no play. Our company culture focuses on collaboration and teamwork above all else! Our team shares a common vision: to create amazing software that has a positive impact on children, education and schools around the world. Though the company is rapidly expanding, we still maintain a startup culture and outlook. Join our team and be a party of this unique community! About the Role As Junior Technical Support staff, you will be part of a small, high-performing, results driven Support team, reporting directly to the Support Lead. This is an excellent opportunity for you to showcase your technical knowledge and provide exceptional customer service to our customers and Alaress staff by Handling and resolving incoming technical support requests from multiple channels. Providing timely and accurate solutions to customers and escalate/redirect as required. Resolving issues professionally and proactively. Managing and delegating bug reports to correct areas in a timely manner. Identifying issues and provide recommendations to develop long-term solutions. As a part of the team, you will enjoy the opportunity to introduce new ideas and initiatives, and develop creative and innovative ways of servicing our clients hence shaping the future of our product and company. As well as this, you will support the development team to execute, test and continuously deploy our web-based platform. About you We are looking for a self-motivated, proactive, team oriented person, who is ready to learn and eager to excel, while being focussed on overall team success. Essential Skills Experience providing technical support over email and phone. A working knowledge of a ticketing system, e.g. Zendesk. Outstanding verbal and written communication skills. Attention to detail and ability to prioritise. Problem handling and resolving skills. Good organisational skills and the ability to quickly learn new systems and products. Working knowledge of networking and network troubleshooting. Understanding of web technologies and systems. Sound working experience in a similar role. Join a team and company who are supporting each other to reach their full potential. This is your opportunity to be a part of something much bigger. We are forging an Australian tech legacy and need your skills, attitude and hard work to ensure our company is a global success. To apply please fill the form below.