Schoolbox Customer Success Team

The Account Managers at Schoolbox are the first point of contact for all new customers. Come chat to them about the needs of your school and the goals you wish to achieve. They will then tailor a Schoolbox solution that resonates with the vision of your school and be with you step by step, to bring it to life.

Schoolbox is a vast platform that contains not only a Learning Management System but also houses a community portal and a number of engagement tools. Our Account Managers can assist you with understanding the platform and address specific concerns you may have on the feasibility of Schoolbox for your school. Explore specific features like pastoral care or continuous reporting and gain deep dive insights into the adaptability and agility of Schoolbox.

Learning to ride a bicycle requires a bike and the same logic applies with Schoolbox. We have designed a Sandbox version specially for this purpose so that you and your staff can get hands-on experience with the features of the platform and discover first hand the range of solutions it can provide. Our Account Managers are available to assist with Sandbox walkthroughs and where you can’t find something, they will ensure you obtain the relevant information.

Every school is different and so are the needs. Account Managers each have a curriculum speciality and come from a breadth of experience in enhancing the teaching and learning experience for all students. They know only too well that a school evolves and a strategic approach to education delivery is of utmost importance. If you are in need of a specific strategic plan to meet teaching and learning outcomes or maybe a sounding board, our Account Managers can sit down with you and map out a strategic direction for your school and Schoolbox.

There is a whole Schoolbox community waiting for you. Once you’re locked and loaded with your new Schoolbox instance, our Account Managers will introduce you to Schoolbox Help. Here, you will gain a network of teachers, get to know other Schoolbox users and voice your thoughts on future initiatives of Schoolbox. As a Schoolbox user, you will get access to:

Professional services provide your school with all the necessary support required during the initial implementation of the product. This not only includes rollout support, but tips on how you can engage your whole school community to ensure a quick uptake.

Get access to customised consultation services tailored for your school’s specific needs with Professional Services. Discuss innovation in the classroom, best education experiences and learning management tools. Some examples of our consultation services include:

• Head of Departments and Curriculum Leaders Workshop
• Teacher Champions Workshop
• Administration Workshop
• Schoolbox Health Check

Professional Services assist in implementing a modern classroom to facilitate a deeper learning for your students with minimal disruption through SIS integration and system switchovers.

Education is an ever evolving landscape and this means Schoolbox has to be as well. Workshops designed to keep you on your toes and up-to-date with Schoolbox are available. The classes are expertly delivered by Professional Services, so you know that you’re always going to get the best advice.

The Support team is available to provide you with answers to your technical questions. Whether it be setting up your SSO (Single Sign On) or getting your timetable to show on your dashboard, their expertise will solve your problem or point you towards the right Schoolbox team.

Need some help with troubleshooting? Log your issue via our ticketing service or calling our Support team. Your issue is sure to be resolved as soon as possible. Troubleshooting is second nature to our Support Team and when you need help, they are here to get you back on track.

Schoolbox is continuously evolving and to get the most out of your instance, you need to ensure you have the latest version of Schoolbox. If you experience issues with upgrading to the latest version, the Support team can help. From answering questions relating to testing your staging server to booking a time for an upgrade, they will be your first point of contact.