Last Updated: 31 July 2023
Schoolbox requires any subprocessors who support delivery of Schoolbox services (see below) to satisfy equivalent obligations as those required from Schoolbox in its role (as a data processor) as set out in our Data Processing Addendum (“DPA”).
As at the date of this document, the following is a list of the names and locations of Schoolbox’s subprocessors in both the production environment (where your Schoolbox Services are hosted) and also in the non-production, operational environment used by our internal teams that support our delivery of our Services.
Please note, that not all of these subprocessors will be present across all of our Services. For example, our Hosted (cloud) Services will differ from our On-Premise Services, and some will only apply based on the plan and bundled Services that each plan includes.
Subprocessors who support delivery of Schoolbox Services
The processors below are used to support the Schoolbox Service.
|Processor||Service provided||Subject matter||Entity Location||External links for additional information relating to security||May Contain Student Personal Information|
|Amazon Web Services (AWS)||Hosting services||All Your Data, encrypted at rest||See Below Note*||Compliance Programs; GDPR Centre;|
Supplementary Measures Addendum;
|DataDog||System and event logs||Operational monitoring||United States||Data Protection; Security Policies;|
|Functional Software, Inc. (Sentry)||Error monitoring and reporting||End user email address, user agent, username, IP address, and other types of Service Data||United States||Trust Centre; Security & Compliance;||Yes|
|TurnItIn (SimCheck)||Plagiarism scanning of student work||Student Work, Student Name||United Kingdom||Privacy and Security||Yes|
* To determine where your Schoolbox Services and Your Data is hosted, please see Where is my Schoolbox instance located?.
Subprocessors who support our internal operations
The subprocessors below provide services to support our internal teams (customer support and engagement, sales and marketing, accounts and billing, technical and professional services) with their processes and workflows in providing you the Services.
|Amazon Web Services||Clould service provider||United States, Ireland, Australia, Canada|
|Google (Google Workspace)||Email and productivity tools||Global|
|Microsoft (Microsoft 365)||Productivity and communication tools||Global|
|Backupify||Backup of internal operational systems||Australia|
|Netsuite||Accounting and billing||United States|
|Zendesk||Support & helpdesk tools||United States|
|Zoom||Web conferencing||United States|
|Atlassian (JIRA, Confluence)||Issue Tracking and Documentation||United States, Australia|
|Salesforce||Customer relationship management||United States, Australia|
|Slack||Communication tools||United States, Ireland|
|SalesMate||Customer relationship management||United States|
|Marketo||Marketing tools||United States, Australia|
|RingLead||Marketing tools||United States|
|SurveyMonkey||Marketing tools||United States|
Integration with other Third Party Services
Schoolbox administrators may choose to connect their Schoolbox instance to other services or external tools. A few examples of these include:
- Student Information Systems (SIS)
- Various digital classroom tools
- Analytics solutions
- Video conferencing system
In many of these cases, the setup of the tool or service may require the exchange of some of Your Data with Schoolbox.
- Your school’s system administrator, might enable an integration with a third party analytics solution. This system might require a large amount of Your Data to be accessed by this third party in order to provide the intended analytics reporting.
- Your school’s system administrator may enable a video/content tool to your Schoolbox instance using the LTI standard. This tool would then be available to all teachers and students, who might need to let this tool receive a limited amount of student information in order to work properly.
- Your school might licence one of the third party Services that we make available for our customers to purchase, and configure in combination with your school’s administrator and our team. This third party service might require access to Your Data.
Before purchasing and utilising these services, and integrating them with Schoolbox, it’s important that you have performed your own due diligence by reviewing the service’s terms of business, data security and privacy policies to ensure they meet your requirements. This is further covered under our General Terms.
As such, any of Your Data that you choose to exchange with these processors is done so based on your own legal agreements with the third party as a Data Controller.
List of Third Party Integrations
The table below outlines some (not all) of the available Schoolbox integrations and the locations where they store their data.
|Integration||Type||Subject matter||Location||External links for additional information relating to security||May Contain Student Personal Information|
Information Security Policy
|TurnItIn (Similarity)||Plagiarism scanning of student work||Student Work, Student Name||United Kingdom||Privacy and Security||Yes|
How to contact us
If you have a query, concern or complaint about the manner in which your personal information has been collected or handled by us, would like to request access to or correction of the personal information we hold about you, or if you would like us to let you know about future changes to our subprocessors, please contact using the details provided below:
Schoolbox Pty Ltd
Attention: Privacy Officer
Level 6, 697 Burke Rd, Camberwell VIC 3124. Australia