Connect your school community

A: To ensure a successful implementation, we recommend schools develop a project team and adopt a two-phase approach. Initially, the project team should include all key stakeholders and a clearly defined Project Leader who will be responsible for the project. In phase one, these stakeholders may include, but should not be limited to, those individuals who will be responsible for running Schoolbox at your school.

Phase One (Strategic):

• Project Team - eLearning Head/Coordinator; IT Manager; Deputy Principal (Operations); Head of Marketing/Communications; Head of Curriculum, Head of Pastoral/Students; and Head of Boarding (if applicable).

Phase Two (Operational):

• Project Team - Project Leader; Heads of Co-Curricular (e.g Sport, Music); Heads of Year; and Other Dept/Committee Heads.

We recommend that all schools’ staff/committees be involved in managing information for their departments, such as communications to relevant staff, students and parents, curriculum resources, learning and assessment, and system administration.

A: Yes, we offer a range of professional services for new and existing customers.

Our services provide additional support for your school, including:

• Consulting:
  • Training (online course and onsite).
  • Best practice implementation and education trends.
  • Strategy (communication, learning, user engagement, best practice usage).
• Thought Leadership.
• Community engagement and support.

The fees for additional professional services are estimated based on your requirements. Our rate card is available on request.

Learn more about the professional services we offer.

A: Yes, even though the students in these lower year levels will not be accessing the platform, their parents and teachers will need access and be using Schoolbox.

A: You must purchase a licence for all students enrolled in the school. If staff and parents of students who will not be using Schoolbox also don't access the platform, then we may allow the purchase of a Schoolbox licence for a subset of your entire school, on a case-by-case basis.

A: We encourage schools to estimate the total number of students predicted for the entire school year and purchase an additional block of 20 licences to account for any additions that may occur during the contract period (typically 12 months). This will provide a buffer to ensure you can add students as required.

A: If this is the case, you will need to contact your account manager. Increases will result in purchasing an additional block of 20 licences. If student numbers have decreased, credit options can be arranged.

A: When you purchase SaaS software, there are additional services that come with the software and are taken into account for the licence fee. Although students may not begin using the platform right away, we will begin to initiate those services to ensure that from day one, we:

• Provide access for your support registered users to our support desk (24 hour critical support response) and our success team.
• Become responsible for the server, updates, backups, maintenance and patching of the software.
• Provision your software instance so that it’s ready when the project needs to commence. This will enable your team and our team to start working together on configuring the software based on your school’s requirements. Teachers will be able to gain access to commence the teacher training course and to start using the platform to familiarise themselves with it.
• Commence your Schoolbox project. This includes assigning the project manager for your school and scheduling/completing your project’s kick-off meeting.

As soon as we provision the instance, we start to support it from day one so that the service can begin when you need it.

A: The Schoolbox mobile app is sold separately by our partner Digistorm Education. You can contact them through their website. You need the Schoolbox "Pro" or “Elite” plan license to enable the integration between the platform and the app.

A: Depending on your integration requirements and the availability of project team members, from contract return, the time to complete the Schoolbox installation project varies.

We consult with each school to understand your unique goals and timelines to establish a project framework that will work for everyone.

Schoolbox can have the server instance installed and up-and-running shortly after the Agreed Project Commencement Date (APCD).

We generally allow 3–4 months after the contracts have been signed and returned to complete the Schoolbox installation project.

This allows time for both Schoolbox and the school to complete all of the required configurations and be adequately prepared to launch a pilot of Schoolbox.

A: Ask your existing software vendor what formats your data can export to from their system, then communicate that to our team. If your data format is compatible with Schoolbox, we will assist you in importing it into our system.